How long will my order take to arrive?
- We make your candles to order, especially for you! Please see shipping information for all order times.
Do you accept returns or refunds?
- If for some reason you would like to enquire about replacement, return or refund, please don’t hesitate to send us a message or email firstname.lastname@example.org.
My order arrived and is damaged…
- Unfortunately sometimes accidents happen! Please take photos and shoot us an email email@example.com and we will sort it out!
I’m having trouble with my candle…
- If you are having any issues, please read our candle safety and care information. Or you can send us an email at firstname.lastname@example.org
Glass candle adhesion & label damage…
- It gets hot in Australia! Occassionally during transit if your order is left in the heat, the wax may not adhere to the jar or labels may become damaged. Don’t worry! It will still burn the same! Don’t hesitate to contact us if you have any concerns please email